Return & Exchange
We hope you fall in love with your Pleasurements products. But we know that you may want to return them to us: maybe you need to exchange something for a different size or the items aren't quite what you expected. Pleasurements wants you to be completely satisfied with your order. If for any reason you are not completely satisfied, we will gladly accept your timely return of ordered items. Returns are possible within 14 days after the delivered date. Failure to do so will prevent us from processing any refunds or exchanges. Please note, shipping costs for returns or exchanges are for the customer.
All items must be returned in their original condition and packaging. Items that have tags or other protective strips removed will not be refunded. Please take note of this when opening your purchase. Please note that we are unable to accept latex clothing, sexually used items and intimate toy returns or exchanges for hygiene reasons. Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition. Once packs have been opened, we cannot accept returns on hosiery, body products, DVD's and books. We do not give refunds on gift voucher purchases.
Please Note: Purchases made in our Pleasurements boutique at Herenstraat 29 have other return conditions!
How to return
Send the item(s) back within 14 days of receipt of your order. Please enclose the return form.
Please mark your package clearly as 'returned goods' to avoid delays and extra costs at customs!
1015 BZ Amsterdam
Please note: Incorrect returns with extra costs like custom duties and sales taxes will be charged!
We recommend that you send your parcel by registered post and retain proof of posting. We cannot be held responsible for orders lost in transit. We reserve the right not to issue a refund or exchange if you do not follow this policy. The return package should include the receipt of merchandise and the completed return form.
If you have received a defective item, please send it back to us within 7 days after the delivery date, through standard shipping (costs involved). In addition, please also send an e-mail and list the defective item(s) you want to return and your personal order number. You will receive a confirmation e-mail and a new item as soon as possible.
Please ensure that you read and follow all care instructions, as products damaged by inappropriate care cannot be refunded.
Refunds will be made within 5-10 days after your return has been processed. All undamaged correctly returned products will be credited to the original purchaser's creditcard, Paypal or bank account. As previously stated, international custom duties and sales taxes are non-refundable for shipments outside the European Union.
1015 BZ Amsterdam
Pleasurements reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes. Your continued use of our site will signify your acceptance of these changes.