Return & Exchange
We know that it is possible that from time to time the purchase has to be exchanged: perhaps for a different size or there were secretly different expectations with the product.
We want you to be completely satisfied with your order.
If for any reason you are not satisfied, you can easily return the item(s).
If for any reason you are not satisfied, you can easily return the item(s).
Create your return label via our return portal.
Please use the provided return label,
it exempts you from import duties and taxes!
How to return?
How to return?
| Country | DHL Expresse | Post.NL | How? |
| The Netherlands | X | €10 | Return Portal |
| Belgium | X | €10 | Return Portal |
| Germany | €15 | X | Return Portal |
| France | €25 | X | Return Portal |
| Italy | €25 | X | Return Portal |
| Spain | €25 | X | Return Portal |
| United Kingdom | €25 | X | Return Portal |
| Switzerland | €25 | X | Return Portal |
| Rest of Europe | €25 | X | Return Portal |
| United States | €45 |
X |
Return Portal |
| Canada |
€45 |
X | Return Portal |
| China | €45 | X | Return Portal |
| Japan | €45 | X | Return Portal |
| Emirates | €45 | X | Return Portal |
| Australia | €45 | X | Return Portal |
| Rest of the World* | €45 | X | Return Portal |
Returns and Exchanges Policy by Pleasurements
Return Period
Pleasurements allows returns within 15 days of the delivery date. Items returned outside this period may or may not be accepted.
Condition of Returned Items
All items must be returned in their original condition and packaging, including attached tags and accessories. Pleasurements does not accept items that are damaged, worn, or have their labels removed at the time of return.
Hygienic Considerations
For hygiene reasons, Pleasurements cannot accept returns of sexually used items or intimate products such as vibrators and certain thongs. Customers are urged to try on purchased items over their own lingerie, and items that are visibly not fitted in this way cannot be returned.
Refunds and Exchanges
Pleasurements does not offer refunds on purchases paid with a gift card. Exchanges for wrong or damaged items are possible, with the customer required to inform Pleasurements via email, including order details and possibly photos of the issue. Replacement items are sent upon receipt of the return, and damaged items returned are checked, with repairs offered if possible.
Liability
Pleasurements accepts no liability for returned items and advises customers to carefully pack and seal return items in the original box. International customs duties and sales taxes for shipments outside the EU are not reimbursed.
Refund Processing
Once Pleasurements receives the return package, refunds are processed within 5-10 business days, depending on the chosen payment method and the processing time of the relevant bank or credit card company.
Address for returns
Pleasurements
Central Warehouse
Vosboerweg 26
7556BS Hengelo
The Netherlands
Pleasurements reserves the right to change this policy, especially when the law changes. Please visit this page regularly to be aware of any changes. Continued use of our website means that these changes are accepted.
Vosboerweg 26
7556BS Hengelo
The Netherlands
Pleasurements reserves the right to change this policy, especially when the law changes. Please visit this page regularly to be aware of any changes. Continued use of our website means that these changes are accepted.
