FAQ
Sizing
What is my bra size?
Thanks to easy sizing, finding the right bra size is much simpler. Easy sizing bras come in sizes from XSmall to XXXLarge, covering cup sizes from 34A to 38DD. Check our bra size guide next to the size selection option.
What is my panties size?
South European designer lingerie brands are known for a smaller fit, while Northern European lingerie brands can have a bigger fit than usual. So please check the right size guide from the brand to check your panties size. You can find the panties size guide next to the option to choose your size.
What is my suspender size?
To check your suspender size, you should measure up the waist and hips, depending on the fit of the suspender. Some suspenders have a high-waist fit, while others fit lower on the hips. You can check your suspender size at the size guide next to the option to choose your size.
What is my bodysuit size?
To find the right bodysuit size, we recommend using your regular clothing size. However, if you are between sizes or quite tall, it's better to choose one size larger as most bodysuits have a shorter length. Check the size guide next to the size selection option for accurate sizing.
What is my clothing size?
Choose your clothing size based on your usual size, but note that some brands run smaller. If you are between sizes, we recommend choosing the larger size. If you are tall, consider a larger size to ensure proper length, especially for short dresses. Check the size guide next to the size selection option for accurate sizing.
What is my hosiery size?
Restocks/out of stock
When are out of stock items restocked?
Restocking times vary by brand. Fashion or seasonal collections are not restocked, but classic collections are regularly restocked. You can recognize classic items that will be restocked by the label ‘available soon’.
Can I get a notification of restocked items?
You can sign up with your email address to be notified when an out-of-stock item is restocked. Notifications are sent per item, so sign up on the page of the specific item you want.
Gifting
Help with finding the right size to gift
To ensure your lingerie gift fits perfectly, we recommend checking the size of items already in their closet. With the easy sizing of most of our lingerie, you can adjust each piece to achieve the perfect fit.
Do you have gift packaging?
Pleasurements is renowned for its beautiful luxury gift boxes. Our exclusive gift-wrapping features a signature brown box with laced-up ribbons. We ensure discreet delivery by using an additional box or wrapping from our delivery partners, so the gift box will only be revealed once it reaches the recipient.
Can I write a personal message?
Yes, during checkout, you can write a personal message that will be handwritten onto a beautiful postcard and added to the gift box.
How does a gift voucher work?
You can order a gift voucher via this link: Gift Voucher. The order process is explained step-by-step, allowing you to choose between an online gift voucher or a physical gift card.
Can I give a gift anonymously?
Yes, you can give a gift anonymously. We never include an invoice with personal information in the order. If you provide the recipient's delivery address, they will not know who the gift is from.
Payment
What are the possible payment methods?
Pleasurements accepts the following payment methods: VISA, Mastercard, American Express, iDEAL, PayPal, Maestro, Bancontact, Shop Pay, Google Pay, Apple Pay.
How can I pay with a gift card?
Your gift card includes a code that you can enter during checkout to apply it to your payment.
Can I get a receipt?
Your receipt will be sent to your email address.
What duties and taxes do I have to pay?
As a non-EU customer shopping with Pleasurements, you are responsible for paying import duties, taxes, and customs clearance costs for your country. However, Pleasurements covers part of these fees to ensure transparency and avoid additional delays or surcharges at customs. You'll pay the remaining amount immediately with your order.
Delivery / shipping
To which countries do you ship?
Pleasurements ships worldwide, with the exception of Russia.
What are your shipping methods?
Our two delivery partners are DHL Express for worldwide shipping and Post.NL for deliveries within the Netherlands and Belgium.
How much are the shipping costs?
Shipping costs vary by country and delivery address. You can view the current prices and delivery times on this page: Shipping Costs and Delivery Times.
Do you offer free shipping?
We only offer free shipping from a certain amount. For free shipping within the Netherlands and Belgium, your order must be a minimum of €250. For Germany and the rest of the world, the minimum is 500 euros. Join our Pleasure Program to save for free shipping worldwide.
Do you deliver discreetly?
Yes, we deliver discreetly with our own neutral packaging material. Additionally, the packaging label doesn’t say Pleasurements but Unique Products International BV for extra discretion.
How long until my order is delivered?
Delivery times vary by country and address. You can see the current prices and delivery times worldwide on this page: Shipping Costs and Delivery Times.
Can I track my order?
Yes, after placing your order, you will receive a track and trace code to follow your order online and know exactly when it has been delivered.
What if my package is lost or returned to the sender?
If your package is lost or returned to the sender, please contact our customer service. We will reach out to our delivery partners to determine the location of your package or understand why it was returned to the sender.
Returns
Can I return my order?
Yes, we have a return policy of 15 days after the delivery date. However, items with tags or other protective strips removed cannot be refunded. Please note that we do not accept returns for latex clothing, sexually used items, and intimate toys for hygiene reasons.
How can I return my order?
All items must be returned in their original condition and packaging. Send the item(s) back within 15 days of receiving your order. Simply go to our Return Portal and follow the steps. You can find the current costs and delivery times on this page.
Can I exchange items?
Yes, you can exchange items by contacting customer service to discuss what you would like to exchange and receive a proposal, or you can return the items you don’t want and purchase the items you do want.
How long is the return period?
Pleasurements' return period is within 15 days after receiving your order.
Do I need to pay for the return costs?
Yes, the shipping costs for returns are the customer's responsibility.
Contact
How can I reach customer service?
You can send an email to service@pleasurements.com for any inquiries.
How can I unsubscribe from the newsletter?
When subscribed to our newsletter, each newsletter provides an option to unsubscribe at the bottom.
Care
How do I take care of my lingerie?
With every order, we include a care manual to explain how to best care for your lingerie.
What if my lingerie gets damaged?
If your lingerie gets damaged, you can contact our customer service to see if we can arrange a repair. However, we cannot arrange any repair if your lingerie or nightwear items are damaged by washing or cleaning, as we always advise you to wash by hand.
Is there a warranty on Pleasurements lingerie?
There is no official warranty on Pleasurements lingerie, but we do guarantee high quality and sustainability. If anything gets damaged, we are willing to see what we can do for you through customer service and repairs.
