Return & Exchange
We know that it is possible that from time to time the purchase has to be exchanged: perhaps for a different size or there were secretly different expectations with the product.
We want you to be completely satisfied with your order.

If for any reason you are not satisfied, you can easily return the item(s). Create your return label via our return portal.
Please use the provided return label,
it exempts you from import duties and taxes!

How to return?
      
 Country DHL Expresse Post.NL How?
The Netherlands X €10 Return Portal
Belgium X
€15
Return Portal
Germany
€15
X
Return Portal
France €25 X Return Portal
Italy €25 X Return Portal
Spain €25 X Return Portal
United Kingdom €25
X
Return Portal
Switzerland
€25
X
Return Portal
Rest of Europe
€25
X
Return Portal
United States
€45

X
Return Portal
Canada
€45
X
Return Portal
China
€45
X
Return Portal
Japan €45 X Return Portal
Emirates €45 X
Return Portal
Australia €45 X
Return Portal
Rest of the World*
€45 X
Return Portal

Returns and Exchanges Policy by Pleasurements
Return Period
Pleasurements allows returns within 15 days of the delivery date. Items returned outside this period may or may not be accepted.
Condition of Returned Items
All items must be returned in their original condition and packaging, including attached tags and accessories. Pleasurements does not accept items that are damaged, worn, or have their labels removed at the time of return.
Hygienic Considerations
For hygiene reasons, Pleasurements cannot accept returns of sexually used items or intimate products such as vibrators and certain thongs. Customers are urged to try on purchased items over their own lingerie, and items that are visibly not fitted in this way cannot be returned.
Refunds and Exchanges
Pleasurements does not offer refunds on purchases paid with a gift card. Exchanges for wrong or damaged items are possible, with the customer required to inform Pleasurements via email, including order details and possibly photos of the issue. Replacement items are sent upon receipt of the return, and damaged items returned are checked, with repairs offered if possible.
Liability
Pleasurements accepts no liability for returned items and advises customers to carefully pack and seal return items in the original box. International customs duties and sales taxes for shipments outside the EU are not reimbursed.
Refund Processing
Once Pleasurements receives the return package, refunds are processed within 5-10 business days, depending on the chosen payment method and the processing time of the relevant bank or credit card company.

Address for returns

Pleasurements
Prinsenstraat 17
1015 DB Amsterdam
The Netherlands

Pleasurements reserves the right to change this policy, especially when the law changes. Please visit this page regularly to be aware of any changes. Continued use of our website means that these changes are accepted.