Company Details

Pleasurements

Drienerstraat 77
7551HL Hengelo
The Netherlands

E-mail: service@pleasurements.com

Companies register: Chamber of Commerce
Company registration number: 94007691
VAT registration number: 8666010417B01

Customer Accounts

You do not need an account to browse our website or place an order. You may check out as a guest.

Please provide accurate, current and complete contact and delivery details when placing your order. If any relevant details change, please notify our service team as soon as possible.

Personal Information

Pleasurements has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind a secured network. When you place orders or access your data, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology, which encrypts your information before it is sent to us to protect the information from unauthorized use.

Intellectual Property and Right to Use

You acknowledge and agree that all copyrights, trademarks, and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as explicitly authorized by us or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Customs & Duties

For destinations where Delivered Duty Paid (DDP) applies, Shopify calculates the applicable import duties and taxes at checkout. You pay the calculated amount as part of your order, rather than paying those charges on delivery. Prepayment does not exclude customs checks or delays.

For certain countries outside the EU where duties are not pre-collected, import duties, local taxes and customs fees are not included in your order total. These costs are the customer's responsibility and are payable upon arrival of the package.

Please read our Delivered Duty Paid information for details. If you are unsure which conditions apply to your destination, contact our service team before placing your order.

Payments

The payment methods available for your order are shown at checkout and may vary by country, currency and payment provider. Please visit our Payments page for information about payment methods and Klarna.

Returns, Exchanges & Right of Withdrawal

Please read our Returns, Exchanges & Right of Withdrawal page for return notification deadlines, instructions, return costs, conditions and product exceptions.

Insurance

We ensure each purchase during the time it is in transit until it is delivered to you.

Packaging

Please be careful with all the packaging and additional gifts your order has been sent in. Keep it away from children and animals, to avoid any danger of suffocation. Also, keep it away from fire, as the packaging could be flammable. Pleasurements cannot be held responsible for any damage or accidents caused by the packaging and/or additional gifts.

Limitations of Liability

While we will use reasonable endeavors to verify the accuracy of any information we place on the website, we can't guarantee its accuracy, whether explicitly or implied.

Governing Law

Pleasurements will be governed by and construed following the laws of The Netherlands, and you irrevocably submit to the exclusive jurisdiction of the courts of The Netherlands.

Gift Returns

If you have received an item from Pleasurements as a gift, you can exchange it for another item of the same value or more provided you pay the difference in costs and the additional shipping, taxes and import duties.

Links to Other Websites

We accept no responsibility for websites or additional information, practices, or products of other parties linked to the website. Your dealings with persons found via the website are between you and such persons, and we will not be liable for any loss or damage arising out of such transactions.

Waiver

No waiver by us shall be construed as a waiver of any proceedings or succeeding breach of any provision.

Promotional Code and Online Offer Terms and Conditions

From time to time we may issue promotional discount codes to individuals or groups of people. Each code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general conditions for the use of voucher codes are:

They are not valid in conjunction with any other offer, discount, promotion, or items in the sale.
They cannot be used to purchase online gift vouchers.
They are only available for your sole use and will not be valid if passed on to third parties.
Discounts are non-transferable.
Pleasurements reserves the right to withdraw or alter any promotion at any time at their discretion without prior notification.

To claim your discount, enter the code in the promotional box when you check out at pleasurements.com. If a code is not working, check the conditions of the offer and contact our service team using the email address below for assistance.

Gift Cards & Gift Vouchers

Pleasurements offers gift cards and gift vouchers for use in our online store (www.pleasurements.com).

Purchase & Validity

Gift cards and gift vouchers are valid for a minimum of 2 years from the date of purchase.

Gift cards purchased from our store are prepaid for the equivalent value and can be used as a payment method at checkout.

Voucher codes cannot be used to purchase other gift cards or gift vouchers.

Recipient & Gift Card Code

The gift card code is intended for the original recipient. By default, this is the purchaser, unless another recipient is designated at the time of purchase with their first name, last name and valid email address.

Pleasurements does not change the designated recipient after issuance. The original recipient remains our point of contact for questions about the gift card.

The gift card is redeemed using its unique code. Keep this code safe. Any private arrangements to share, give or sell the code are the responsibility of the people involved. Pleasurements does not manage those arrangements or resolve disputes between them.

Redemption

Gift cards and gift vouchers can be redeemed in full or in part. Any remaining balance remains on the card for future use.

Gift cards can be combined with other gift cards in a single order.

Gift cards cannot be used for subscription payments beyond the first delivery.

Non-Refundable

Gift cards and gift vouchers are non-refundable and cannot be exchanged for cash, in whole or in part.

Purchases paid (in full or in part) with a gift card cannot be refunded in cash. Any refund will be credited back to the original gift card.

Loss or Theft

Pleasurements is not liable for lost, stolen or damaged gift cards.

Gift cards should be treated like cash. Unauthorized use does not entitle the holder or purchaser to replacement or compensation.

Questions?

If you have any questions about our delivery and payment terms, please email Customer Service at:
service@pleasurements.com

By using this website, you signify your consent to the Pleasurements Terms & Conditions. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes to Pleasurements Terms & Conditions. Your continued use of our website will signify your acceptance of these changes.